This Privacy Policy describes how cannaline.com, operated by Herban Industries, LLC ("Cannaline", "we", "our", or "us"), collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by email at info@cannaline.com or by mail using the details below:
6400 Bickford Ave, Snohomish WA 98290, United States.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, "Personal Information" means information that can uniquely identify an individual, including the information below.
Device Information
We collect device information to load the Site accurately for you and to perform analytics on Site usage so we can optimize the Site.
Device information is collected automatically when you access the Site using cookies, log files, web beacons, tags, or pixels.
Examples of Personal Information collected include web browser version, IP address, time zone, cookie information, sites or products you view, search terms, and how you interact with the Site.
Order Information
We collect order information to provide products or services to you, fulfill our contract, process payment information, arrange shipping, provide invoices or order confirmations, communicate with you, screen orders for risk or fraud, and provide information or advertising relating to our products or services in line with your preferences.
Order information is collected directly from you. Examples include name, billing address, shipping address, payment information including credit card numbers, email address, and phone number.
Customer Support Information
We collect customer support information to provide support. This information is collected directly from you and may include any Personal Information you provide while requesting assistance.
Minors
The Site is not intended for individuals under the age of 21. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided Personal Information, please contact us at the address above to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill contracts with you, as described above. For example, we may share Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information, or otherwise protect our rights.
Behavioral Advertising
We use your Personal Information to provide targeted advertisements or marketing communications we believe may interest you. You can opt out of targeted advertising through the following services:
You can also opt out of some services through the Digital Advertising Alliance portal at optout.aboutads.info.
Using Personal Information
We use your Personal Information to provide services to you, including offering products for sale, processing payments, shipping and fulfillment, and keeping you up to date on new products, services, and offers.
Lawful Basis
If you are a resident of the European Economic Area, we process your Personal Information under lawful bases including your consent, performance of a contract, compliance with legal obligations, protection of vital interests, performance of tasks carried out in the public interest, and our legitimate interests when they do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the "Your rights" section below.
Automatic Decision-Making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making, including profiling, when that decision-making has a legal effect on you or otherwise significantly affects you.
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor, Shopify, uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you. Services that include automated decision-making include temporary denylisting of IP addresses associated with repeated failed transactions and temporary denylisting of credit cards associated with denylisted IP addresses.
Your Rights
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, port it to a new service, and ask that your Personal Information be corrected, updated, or erased. To exercise these rights, please contact us using the contact information above.
If you are a California resident, you have the right to access the Personal Information we hold about you, port it to a new service, and ask that your Personal Information be corrected, updated, or erased. To exercise these rights, please contact us using the contact information above.
Cookies
A cookie is a small amount of information downloaded to your computer or device when you visit our Site. We use several cookies, including functional, performance, advertising, social media, or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences. They also provide information on how people use the website, such as whether it is their first time visiting or if they are frequent visitors.
Most browsers automatically accept cookies, but you can choose whether to accept cookies through your browser controls, often found in the Tools or Preferences menu. Please note that removing or blocking cookies can negatively impact your user experience and parts of the Site may no longer be fully accessible.
Do Not Track
Because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.
Complaints
If you would like to make a complaint, please contact us by email or mail using the details under "Contact" above. If you are not satisfied with our response, you may lodge your complaint with the relevant data protection authority.